Requirements

Essential Functions:

1. Complete fulfillment orders including picking merchandise, packing & shipping orders, and making in-store pickup orders ready for customers.
2. Process shippable returns and abandoned in-store pickup orders.
3. Monitor alerts to ensure Ready On-Time completion of Buy Online Pickup In-Store (BOPS) orders.
4. Pick Not Found merchandise to improve fill rate.
5. Expedite aged orders to improve the Speed-to Ship to our customers. Provide an exceptional customer experience by ensuring the customer is always the priority.
6. Participating in other support functions as needed.
7. Assist and satisfy the needs of our in-store and online customers.
8. Be proficient in MyShip, handheld devices, POS and MPOS systems including Search and Send and BOPS.
9. Ensure all procedures, policies, and standards are followed.
10. Perform all functions in an efficient manner, as directed by the People Leader.
11. Regular, dependable attendance and punctuality.