CPS SPECIALIST I - CENTRALIZED PATIENT SCHEDULING
The Job Holder
Hoag Memorial Hospital Presbyterian
This individual tasks a picture of polished methodology in correspondence and lead consistently to guarantee a positive encounter for the patient, doctor, guest, associate or joining forces divisions. The Patient Scheduling Specialist crucial to keep up a patient-driven way of thinking all through all procedures and strategies. They are the underlying contact agent for a patient or doctor calling Hoag Hospital in which to set up arrangements, ask about budgetary inquiries, Hoag Portal, pre-enrollment, test planning and coordination of administrations. They work as a contact for those we serve and have broad information on the genuine methodology, precertification, and budgetary necessities one of a kind inside each agreement, office or office under the Hoag brand.
Level 1: This position requires the capacity to play out all capacities inside the SERVE (Schedule, Educate, Register, Verify and Estimate fundamental occupation capacities. Estimation expects scheduler to submit to qualification seller and qualification group for persistent follow-up for a patient. Successfully handles 30+ exchanges every day for a few unique divisions and administrations with negligible or no blunder. This level can accept calls from fundamental office line. This level can incorporate staff that pre-registers and calendar for a couple of divisions notwithstanding different branches of radiology or new offices for CPS. This level meets all prerequisites for phenomenal client care by keeping up with the magnificent patient and doctor fulfillment ratings. Schedulers at this level are audited following a half year of booking in numerous offices to decide mastery to Level II planning.
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