Complaint Intake Specialist

The Job Holder
San Diego, CA, USA
Feb 14, 2020

Client Name



Set of working responsibilities 

Right now, have the chance to 

This is a Complaints Intake Specialist position for our IGT Devices; some portion of the Philip Image-Guided Therapy business gathering. Right now, have the chance to work with front line medicinal gadget product offerings! 

You are liable for 

  • Receipt of beginning protest from any source (outer and inward) and guaranteeing all data/information is precisely caught at the purpose of contact inside required courses of events. You may triage calls from different hotspots for grumblings, demand for discount, demand swap item and solicitation for credit. 
  • Performing admission/follow up/information passage exercises and appending comparing source reports in an opportune way in a high volume, quick-paced setting per Quality Management System necessities, and as per neighborhood and universal guidelines, rules, and relevant orders. 
  • Keeping up a comprehension of data/information required to be gathered for specialized and unfriendly occasions/reportable protests to guarantee consistency with guidelines and mandates. 
  • Keeping up a piece of working information on organization arrangements and strategies, departmental procedures, and related systems and work directions, Philips IGT Devices for IFUs, Manuals, Promotional Material; coronary and restorative methodology. 
  • Advising the executives regarding potential wellbeing issues, rising patterns as well as concerns.