Teller Connect Representative

The Job Holder
Atlanta, GA, USA
Aug 17, 2019

Client Name



Handles inbound teller exchanges from our customers and non-customers got by means of video from an Interactive Teller Machines (ITM) as per built up arrangements and methods. (Teller Connect Representatives are situated in contact focus, not branches). Finishes complex Teller exchanges and shows competency with all Teller application exchanges and preparing Teller tasks. Finishes operational capacities, for example, endorsing exchanges, money control, security and inside the control. Distinguishes Sales referrals and make proper referrals on close to home items and administrations to Contact Center Sales Representatives, Mortgages, Investments, Trust, Merchant Services, Personal and Private Bankers and Small Business Banking. Makes a functioning endeavor to strategically pitch the full scope of bank items and administrations to address clients' issues. Uses viable deals and phone strategies to manufacture client connections. Meets deals and scorecard objectives. Finishes all expected documentation to address customer issues. Requires propelled Teller and fundamental deals and customer administration abilities. 


Finishes complex Teller exchanges and exhibit competency with all teller application exchanges and preparing teller activities, notwithstanding the Teller Connect Teller, Now application used to associate with customers. Guarantees adherence to bank approaches and methodology and administrative prerequisites, for example, Anti-Money Laundering and Bank Secrecy Act. Utilizations different frameworks for customer verification, data gathering/approval and preparing the same old thing, just as special case exchange. Recognizes and properly responds to deals referral open doors for individual financial items and administrations. Exhibits authority of innovation utilized in day by day teller exchanges. 




Essential Requirements: 


  • Secondary school certificate or identical. 
  • One year's experience as a Teller III at our Company or two years involvement with a practically identical money related organization, or three years of retail administration and deals understanding. 
  • Great interchanges aptitudes in an up close and personal customer condition and are open to being on camera and associating with customers for all intents and purposes through a video transmission. 


Equivalent Opportunity Employer: SunTrust bolsters an assorted workforce and is a Drug Testing and Equal Opportunity Employer. SunTrust does not oppress people based on race, ideology, shading, sex, religion, national beginning, age, incapacity, veteran status, pregnancy, conjugal status, citizenship status, sexual direction, sex personality, hereditary data, or some other characterization secured by material laws.