Patient Access Liaison

The Job Holder
San Mateo, CA 94401, USA
Feb 17, 2020

Client Name

Sutter Health


The Patient Access Liaison position fills in as the principal purpose of contact for our patients and epitomizes individual warmth and patient commitment, polished skill, is discrete, and offers arrangements fully expecting quiet needs. Welcomes each patient verbally by telephone or face to face, with eye to eye connection and non-verbal communication that is inviting and neighborly. Capacities as a coordinated colleague and works with clinical staff to guarantee persistent requirements are met, increment generally proficiency of the division, and cooperatively achieve required exercises. 

The Patient Access Liaison will finish electronic booking and enlistment for patients coming in for Out-Patient Services conceded into the Medical and Health Centers. Meetings patients either by phone or face to face to successfully plan and guarantee the correct usage of clinical assets gets ready proper structures, builds up qualification, confirms benefits, and acquires approvals and co-pays as fitting. 

The Patient Access Liaison may likewise be answerable for general office and different obligations to guarantee persistent fulfillment and a smooth work process. This may incorporate, yet not constrained to, front work area registration, filtering orders, acquiring HIPPA structures, Advance Beneficiary Notices (ABN's), monetary waivers, good cause care, and uninsured data, and ask on Advance Directive.