TECHNICAL SUPPORT ANALYST I

The Job Holder
Marietta, GA, USA
Aug 17, 2019

Client Name

Cobb County Government

Requirements

This position is situated in the Community Development Agency, Administration Division. 

Pay $20.78 - $33.24 every hour Grade Code 17 Position Number 3028007 Essential Functions 

Gives client backing to County workers for PC equipment, programming and peripherals: distinguishes and settle issues to reestablish administration to client in an opportune and proficient way; structures new or changes existing arrangements to address clients' issues; and guarantees that PC hardware and tasks are in consistence with material strategies, methods, and guidelines. 

Investigates end-client issues: reacts to starting nearby demands for help and resolves issues; raises the issue to sellers or other staff as proper; guarantees consistent activities of clients' equipment and programming; uses indicative instruments and different assets as suitable. 

Introduces and keeps up PC equipment, programming, and peripherals: guarantees accessibility and legitimate activity of items for establishment; plans establishments; changes over old framework information to new framework; tests introduced items per organization measures; and finishes establishments and transformations in an auspicious way and with insignificant interruption to the client. 

Behaviors preparing programs for County staff with respect to equipment, programming, and peripherals as relegated: amends client instructional booklets and exercise plans; chooses to prepare times/areas dependent on clients' needs; addresses questions and gives data during and in the wake of preparing; and directs one-on-one instructional meetings as required. 

Audits and breaks down PC equipment and programming capacities and tasks: distinguishes insufficiencies, alterations, and update needs; and leads testing of patches and overhauls in the test conditions. 

Keeps up a familiarity with new applications, advances, specialized strategies, patterns, and advances in the calling: surveys proficient distributions, specialized manuals, and sites to build information of system tasks; and goes to gatherings, workshops, and instructional meetings as fitting. 

Must most likely exhibit capability in the execution of the basic capacities and learn, fathom, and apply all county or departmental strategies, practices, and techniques important to work adequately in the position. 

Performs other related obligations as doled out. 

FLSA Status Non-Exempt Hours worked every week (incorporate after some time) 40 Department Code 030 Department Name Community Development Unit Code 0311 Unit Name COMMUNITY DEVEL ADMIN Position Information Position Type Full-Time Job Category Community Development Internal or External-Open to Public Minimum Qualifications 

Partner Degree in Information Technology, or related field required; enhanced by one year of experience giving end client specialized help; or any equal mix of instruction, preparing, and experience which gives the imperative learning, aptitudes, and capacities for this activity. 

Favored Qualifications 

Information on PC projects and specialized help with Windows, Microsoft Word, Outlook, Excel, and Accela. 

Permit and Certifications Physical Abilities 

Assignments require the capacity to apply light physical exertion in inactive to light work, however, which may include some lifting, conveying, pushing as well as pulling of items and materials of lightweight (5-10 pounds). Errands may include expanded timeframes at a console or work station. 

Tangible Requirements 

A few undertakings require the capacity to convey orally. 

Ecological Factors 

Basic capacities are normally performed without an introduction to unfavorable natural conditions. 

Posting Number 02704 Posting Information 

Posting Date 08/16/2019 Closing Date 08/30/2019 Open Until Filled No EEO Statement 

Cobb County is an equivalent open door boss. 

Cobb County Government does not segregate based on race, shading, national root, sex, religion, age or inability in business or the arrangement of administrations. 

Business Notice 

Government law expects managers to furnish sensible settlement to qualified people with handicaps. If you don't mind reach us in the event that you expect the settlement to apply for a position. In the event that you need help, if you don't mind get in touch with us at 770-528-2541 

Cobb County Government is a without smoke condition for all workers. 

Cobb County Government is a Drug-Free Workplace. All workers are liable to sensible doubt and post-mishap testing.