Shift Supervisor

The Job Holder
Alpharetta, GA, USA
Aug 18, 2019

Client Name

IHOP | Alliance Pancake Partners, LLC



A Shift Supervisor is an hourly paid position that supports salaried administration in day by day, fundamental authoritative and operational obligations in the eatery. Capable to convey on Passionate Hospitality, keeping up Standard Operating Procedures as laid out by IHOP, guaranteeing magnificence in all Food Handling and Sanitation, and following all strategies and techniques as illustrated by the Company. The human asset duties of a Shift Supervisor are restricted to the group preparing just as continuous training and criticism for hourly workers. A Shift Supervisor may accept full accountability for running a move in an IHOP eatery when salaried administration is inaccessible. Under these conditions, a Shift Supervisor is in charge of regulatory control and visitor fulfillment however isn't approved to serve in a full administrative limit. It is normal that 95% of the Shift Supervisor's time will be spent on the floor of the eatery. 


Fundamental Duties and Responsibilities: 

  • Help with guaranteeing that all staff, gear, and supplies are arranged and prepared to address the issues of the business. Help with allocating worker obligations and duties and empowering cooperation. 
  • Advise all representatives regarding new menu things, specials, and limited time materials to guarantee total comprehension of nourishment planning and administration. 
  • Help with preparing for new workers and give boost preparing to current representatives, when required. Oversee worker execution and leadership in understanding and with organization approaches. Watch visitor responses to the nature of sustenance and administration. 
  • Change the timetable to address the issues of the eatery and downplay additional time. 
  • Implement bit control per Standard Operating Procedures Manual. Check conveyances for legitimate amount, quality, and evaluating, the culmination of request, breakage, and waste. Keep uptight security. 

Control squander. 

  • Perform Administrative Procedures, for example, 
  • Money receipts/Store receipts 
  • Be in charge of register perusing and day by day deals reports 
  • Accommodate money receipts 
  • Perform different assignments as required or any activity related obligations that might be appointed by the Assistance Manager or General Manager. 


Planning and Staffing: 

Move the Supervisor is in charge of staffing and sorting out the work and group on their day of work. In the event that a group part can't work, the Shift Supervisor will be in charge of coving the open move with another worker. The Shift Supervisor won't compose a group part plan. The Shift Supervisor may take an interest in the meeting procedure yet won't procure representatives or lead on-boarding. They will most likely lead verbal and composed training: be that as it may, they won't almost certainly issue composed admonitions, suspensions, or end. The Shift Supervisor is in charge of administering preparing for every single new representative on their workday in Passionate Hospitality, Safety, Polices, IHOP SOP, and SRP Procedures. The Shift Supervisor must be capable in all team positions. 


Group Approach: 

Move Supervisor doesn't oversee from a separation yet rather nearby group representatives so as to be progressively powerful, resolve visitor objections, keep up item quality, and fix any issues as they emerge. Working close by other team individuals enables the Shift Supervisor to show others and show others how it's done. 


Administration Excellence and Quality Control: 

A Shift Supervisor is in charge of conveying Service Excellence. They will guarantee all team workers are prepared to convey Service Excellence and Passionate Hospitality. A Shift Supervisor is in charge of Food Handling, Safety, and Quality. Move the Supervisor is in charge of announcing any issues or quality worries to their chief. 


Wellbeing and Security: 

A Shift Supervisor is dependable to guarantee the café is protected and clean. This incorporates inspecting and upholding all DBPR benchmarks and strategies. The Shift Supervisor is in charge of finishing and recording all episodes and mishap reports. They should likewise report all wellbeing infringement. They should guarantee all organization approaches, strategies, wellbeing, and security strategy are followed in understanding to IHOP SOP just as SRP arrangements and methodology. 


Reports To: 

  • Right-hand Manager and General Manager 



  • Hourly paid group individuals 



To play out this activity effectively, an individual must most likely play out every basic obligation tastefully. The prerequisites recorded speak to the learning, aptitude, or potentially capacity required. Sensible facilities might be made to empower people with handicaps to play out their basic capacities. Representatives must almost certainly impart verbally in English to workers and visitors and read English menus, visitor checks, notification, and guidelines, security names, and so forth. Move Supervisor must most likely interface with individuals in a neighborly, respectful way. 


Language Skills: 

Capacity to peruse and understand directions, correspondence, and notices. Capacity to compose straightforward correspondence. Capacity to peruse and communicate in English alright to speak with the visitor, comprehend visitor checks, and guidelines. 


Numerical Skills: 

Capacity to include, subtract, increase and the gap in all units of measure utilizing entire numbers, division, and percent's, decimals, limits, and money tallying. 


Thinking Ability: 

Capacity to apply sound judgment and to comprehend and complete itemized and target composed or oral directions. Capacity to manage issues including a couple of solid factors in institutionalized circumstances. Move Supervisors must most likely retain sustenance plating and taking care of strategies illustrated in the Standard Operating Procedure Manual. 


Different Skills and Abilities: 

Move Supervisor must probably resist the urge to panic under strain when managing visitors, staff, hardware issues, or crisis circumstances. 


Physical Demands: 

They physical requests portrayed must be met by a Shift Supervisor to effectively play out the basic elements of this activity. Sensible housing might be made to empower people with handicaps to play out their basic capacities. While playing out the obligations of this activity, the Shift Supervisor routinely is required to utilize hands and fingers, handle, or feel items, instruments or controls; walk, stoop, bow, squat, or creep; talk or hear; and taste or smell. The Shift Supervisor must life and additionally climb to 10 pounds and once in a while may climb to 60 pounds. 



The workplace qualities depicted here are illustrative of those a Shift Supervisor experiences while playing out the basic elements of this activity. Sensible lodging might be made to empower people with the inabilities to play out their basic capacities. While playing out the obligations of this activity, the Shift Supervisor every so often presented to vapor or airborne particles. The clamor level in the workplace is typically moderate. 

  • Preparing Prerequisites 
  • Zone Director Approval dependent on: 
  • The proposal by General Manager 
  • Shows Leadership capacities 
  • Affirmed Trainer 
  • Dependable transportation and a substantial driver's permit 
  • Working Telephone number 
  • Accessible for all hours important to the position 
  • Sets the model in prepping and legitimate uniform 
  • Sets the model in Passionate Hospitality and Sense of Urgency 
  • Functions admirably without direct supervision 
  • Top execution evaluations 
  • Agreeable foundation and medication check 


Preparing Checklist: 

  • Effective fruition of Shift Supervisor Training Program 
  • Accreditation by Area Director – fruitful Shift Supervisor Observation Checklist 
  • New Management Orientation 
  • Lewd behavior and Diversity Training 

Complete Introduction to Leadership 



Move Supervisor Training Program 

Preparing comprises of 4 days of in eatery preparing at a 201 preparing unit. 1 day will be the Area Director confirming the Shift Supervisor by finishing the Shift Supervisor Observation Checklist. Should effectively breeze through every one of the 101 tests. Must have ServeSafe or evenhanded Manager's Food Handlers Certificate inside 45 days of the ful