Supervisor, Client Services
The Job Holder
Interchange Locations: Atlanta, GA (Georgia)
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About the Company
Lincoln Financial Group, a Fortune 250 organization with more than 10,000 representatives, gives guidance and arrangements that help engage Americans to assume responsibility for their budgetary lives with certainty. Our center business territories — Life Insurance, Annuities, Retirement Plan Services, and Group Protection — center around supporting, saving and improving more than 17 million client's ways of life and retirement results.
Headquartered in Radnor, Pennsylvania, Lincoln Financial Group is the showcasing name for Lincoln National Corporation (NYSE: LNC) and its subsidiaries. The organization had $238 billion in resources under administration as of December 31, 2018.
Positioned outstanding amongst other Large Employers in America by Forbes magazine, Lincoln Financial Group makes a genuine interest in our representatives' fates through an expansive scope of riches aggregation and insurance plans, wellbeing and health projects, and vocation improvement assets intended to help every individual contact their own and expert objectives.
This position will give oversight and manage the day by day exercises for allowed customer administration area(s) of duty. S/he will direct the day by day tasks of allotted customer administration area(s) guaranteeing great client relations are kept up, and client request and concerns are settled reasonably and adequately.
- Creates doled out collaboration timetables and directs work-move and additional time calendars including envisioning phone volumes and staffing needs.
- Guarantees group is fittingly prepared to react to client request/concerns.
- Guarantees that the group keeps up client classification while consenting to security guidelines.
- Distinguishes and imparts customer administration patterns and issues to the board.
- Screens and controls costs inside characterized spending limits.
- Regulates the everyday organization of client request for his/her doled out area(s) of obligation guaranteeing precise, reasonable and effective call the executives.
- Gives direction to customer administration colleagues on client request and additionally worries for his/her allocated area(s) of duty.
- Gives the executives investigation and measurements with respect to phone traffic, cell dispersion, and administration execution and gives input to the group.
- Surveys and resolves raised issues and worries for the relegated area(s) of duties. Heightens issues to the executives as required.
Training and Experience
- 3+ Years involvement in Client Services that straightforwardly lines up with the particular obligations regarding this position, including 1+ long stretches of administrative, supervisory, and additionally showed initiative experience(Required)
- 4 Year/Bachelor's qualification or identical work involvement (4 years of involvement in lieu of Bachelor's)in (Minimum Required)
Upon Hire Certifications/Licensures: Dependent upon Product Being Sold.
- Travel Information
- Travel Type: National Domestic
- Travel Amount: up to half
This position might be liable to Lincoln's Political Contribution Policy. An idea of business might be dependent upon uncovering to Lincoln the subtleties of certain political commitments. Lincoln may decrease to expand an offer or firework for this job on the off chance that it decides political commitments made could adversely affect Lincoln's present or future business interests, deceptions were made, or for inability to completely unveil relevant political commitments and additionally gathering pledges exercises.
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