Customer Care Specialist/Retail Shop Clerk

The Job Holder
Victorville, CA, USA
Aug 20, 2019

Client Name

Girl Scouts of San Gorgonio


General Description: 


This position will serve in a double limit as a Customer Care Specialist and Retail Shop Clerk. 


The Customer Care Specialist fills in as the principal purpose of contact for request by means of telephone, email or face to face. The occupant is in charge of giving the largest amount of client administration to all individuals/clients, both outer and inner. 


The Retail Shop Clerk helps clients in the choice of product; show and portray stock when required. Keeps up exact stock control and deals records (manual or PC). Gets ready and brings in buy orders with the endorsement of the Manager of Retail Shops. Answers telephones in a positive and supportive way. Welcomes guests and gives help. 


The distinguishing proof of Duties and Responsibilities does not show a thorough rundown of all obligations that might be relegated to this position, nor does it confine the related work that might be doled out to this position. 



Fundamental Functions and Responsibilities: 


  1. Client Care Specialist 
  2. Supports elements of a multi-channel contact focus. 
  3. Answers approaching calls/demands; take part in critical thinking and gives arrangements; oversees and reacts properly to all request including however not restricted to email, telephone and stroll in clients. 
  5. Keeps up a client driven condition in open regions of committee offices. 
  7. Gives top-notch client administration. 
  8. Guarantees and gives quality support of both inside and outside clients. 
  9. Answers request by explaining wanted data, exploring, finding and conveying discoveries. 
  10. Keeps up contact focus database by entering data precisely and rapidly. 
  11. Improves association notoriety by giving a constructive client experience to each one of those reached, either face to face or by telephone. 
  12. Oversees forms that incorporate, yet are not constrained to, office hardware the executives and office supply stocking 
  13. Supports authoritative capacities. 
  14. Gives back-up authoritative help over all offices as required which may incorporate the generation of composed materials and reports (replicating, gathering, and so forth.), recording, information passage (for example program assessments, information cleaning inquiries), hardware registration, and front work area staffing, office supply stocking, and business machine the board. 



Skills and specialized topics include: 


  1. Client Responsiveness - looks for and recognizes the perspectives and thoughts from clients (for instance, inward and outer); distinguishes, organizes, and balances client issues; sets aside some effort to address questions and clarify choices; finishes on duties to clients in an opportune way; keeps up a pledge to consistent improvement. Presentations comfort in displaying the incentive behind arrangements in a manner that reverberates with what is most critical to clients of the association. 
  2. Undivided attention - capacity to skillfully utilize an assortment of inquiries and other undivided attention systems to advance a strong exchange with individuals/clients and recognize needs. 



Tender loving care 


  1. Shown capacity to work under negligible supervision and step up to the plate in deciding. 
  2. Oral and Written Communication capacities (for example Face to face, verbal, composed, telephone, and additionally by means of other electronic media); communicates thoughts and realities in an unmistakable and justifiable way fitting for the individual or gathering; tunes in to and appreciates what others are stating. Likewise gets ready composed and organized introductions; has shown capacity to work with a wide scope of touchy and secret issues and discuss viably with a various gathering of young ladies, volunteers, and staff. 
  3. Specialized PC abilities in Microsoft Office including Word, Excel, Outlook, and Customer Relationship Management frameworks, and person to person communication. 



Retail Shop Clerk 


  1. Help clients in the choice of product; show and portray stock when required. Clarify right utilization of uniform and emblem. 
  2. Work P.O.S. framework (PC or register) and procedure checks, bank drafts, and money, following shop methods. Open and close Girl Scout shop. Plan, accommodate, and convey bank stores to the bank on a week after week premise. Get ready and convey money sheets and store records to chief week after week. 
  3. Keep up precise stock control and deals records (manual or PC). 
  4. Requesting stock to keep up legitimate levels available and Submitting buy orders. 
  5. Keep up alluring showcases of product and update occasional hot zones as coordinated by Retail Manager or Retail Lead 
  6. Get value, stock, and store approaching product. 
  7. Keep up great advertising with clients; allude recommendations to the director. 
  8. May be doled out every so often for retail shop inclusion at other retail stores. 
  9. Take part in month to month Retail Team gatherings through zoom or phone 



Abilities Required: 


  1. Essential level abilities in Microsoft Word, Excel, Outlook and general information passage. 
  2. General math aptitudes - capacity to include, subtract, increase, and the gap in all units of measure, utilizing entire numbers, basic divisions, and decimals. Capacity to compute figures and sums, for example, limits, and deals charge 
  3. Must have fantastic authoritative abilities and be meticulous. Capacity to deal with a few tasks at the same time, organize work and handle a minute ago requests suitably. 
  4. Brilliant relational abilities including verbal, composed and language structure aptitudes. 
  5. Demonstrated accomplishment with working in a group domain. 
  6. Capacity to deal with numerous undertakings all the while without steady supervision. 
  7. Brilliant phone, correspondence, composed and syntactic aptitudes. 
  8. Abnormal state of client administration aptitudes are required to deal with different part issues. 
  9. Training, Work Experience, and Certifications: 
  10. Least Education (or substitute understanding) required: 
  11. Secondary School Diploma; some school liked. 
  12. Least Experience required: 
  13. Least 1-2 years of related work understanding alongside amazing client administration abilities and phone decorum. 
  14. Non-benefit understanding as well as participation experience an or more. 
  15. Experience utilizing Salesforce or other client relationship the executives (CRM) frameworks is an or more. 



Extra Requirements: 


  • Bilingual English/Spanish liked. 
  • Periodic travel might be required. 
  • Least License, Certifications and Affiliations/Memberships and CEU's 
  • Legitimate California driver's permit and a safeguarded vehicle in great working request. 
  • Should effectively finish a criminal history historical verification 
  • Capacity to work chamber vehicles as required.