
Customer Service Representative - Full-Time
The Job Holder
Client Name
Southern Glazer’s Wine and Spirits
Requirements
Portrayal
Outline:
Play out all parts of Customer Service including yet not restricted to noting outer and inward client calls through the call focus, request taking, credit survey, answer all request with respect to clients' records, the status of conveyances, pick-ups, and credits. Speak to SGWS in a respectful and expert way.
Set of working responsibilities:
Answer outside and inside client calls through the call focus.
Procedure/enter orders
Credit Review
Oversee Commits (Slsreps, DM, DPU, COD, and so on)
Procedure/enter pick-ups
Phone installments
Audit maturing reports for relegated Teams
Speak with the Sales power, Customers and A/R in regards to account status
Survey and resolve exceptional administration charges
Capability on the utilization of devices need to play out the activity, including yet not restricted to:
- Sapphire
- EDI
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- DocView
- RIC
- Contact Center
- SWO
- Phone installment framework
- Velocitor
- CS360
Other rising innovation as included by SGWS
- Back-up other Customer Service Representatives
- Unique activities
- Different obligations as appointed
- Perform work as per Company and Departmental Policies and Procedures
- Capabilities
- Occupation Requirements:
- Want to help and administration all clients
- Capacity to refocus and work under strain while giving an abnormal state of administration
- Capacity to determine concerns presented by the client successfully and effectively (first call goals)
- Follow and uphold ABC guideline and SGWS Policies
- Stick to SGWS time and participation arrangement
Required Skills/Experience:
Essential numerical aptitudes including computing rates and limits for clients Capable of understanding an assortment of client administration issues and supporting scope of characters and client types
Secondary School Diploma
- 1-2 years of client administration involvement in a business situation or proportional blend of training and experience
- Capable in MS Office (Word, Excel, and Outlook) and 10 key by contact
- Precise information section abilities
- Must be conscientious and have solid correspondence, authoritative and investigative abilities
- Favored Credentials:
- Acquainted with AS400 request section and AR frameworks
- Type 45-50 wpm
- Job: Administrative
- Essential Location: United States-California-Cerritos
Shift: Day Shift
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