Customer Service Representative - Full-Time

The Job Holder
Cerritos, CA, USA
Aug 20, 2019

Client Name

Southern Glazer’s Wine and Spirits





Play out all parts of Customer Service including yet not restricted to noting outer and inward client calls through the call focus, request taking, credit survey, answer all request with respect to clients' records, the status of conveyances, pick-ups, and credits. Speak to SGWS in a respectful and expert way. 



Set of working responsibilities: 


Answer outside and inside client calls through the call focus. 

Procedure/enter orders 

Credit Review 

Oversee Commits (Slsreps, DM, DPU, COD, and so on) 

Procedure/enter pick-ups 

Phone installments 

Audit maturing reports for relegated Teams 

Speak with the Sales power, Customers and A/R in regards to account status 

Survey and resolve exceptional administration charges 

Capability on the utilization of devices need to play out the activity, including yet not restricted to: 

  • Sapphire 
  • EDI 
  • Microsoft Excel 
  • Microsoft Outlook 
  • Microsoft Word 
  • DocView 
  • RIC 
  • Contact Center 
  • SWO 
  • Phone installment framework 
  • Velocitor 
  • CS360 


Other rising innovation as included by SGWS 


  1. Back-up other Customer Service Representatives 
  2. Unique activities 
  3. Different obligations as appointed 
  4. Perform work as per Company and Departmental Policies and Procedures 
  5. Capabilities 
  6. Occupation Requirements: 
  7. Want to help and administration all clients 
  8. Capacity to refocus and work under strain while giving an abnormal state of administration 
  9. Capacity to determine concerns presented by the client successfully and effectively (first call goals) 
  10. Follow and uphold ABC guideline and SGWS Policies 
  11. Stick to SGWS time and participation arrangement 



Required Skills/Experience: 


Essential numerical aptitudes including computing rates and limits for clients Capable of understanding an assortment of client administration issues and supporting scope of characters and client types 



Secondary School Diploma 


  • 1-2 years of client administration involvement in a business situation or proportional blend of training and experience 
  • Capable in MS Office (Word, Excel, and Outlook) and 10 key by contact 
  • Precise information section abilities 
  • Must be conscientious and have solid correspondence, authoritative and investigative abilities 
  • Favored Credentials: 
  • Acquainted with AS400 request section and AR frameworks 
  • Type 45-50 wpm 
  • Job: Administrative 
  • Essential Location: United States-California-Cerritos 


Shift: Day Shift