Client Technical Support Rep, Staff
The Job Holder
What does an incredible Client Technical Support Rep, Staff do?
You will chip away at a group to give direct help to the Commercial Banking Solutions' monetary establishment clients. You are the voice of the client to Fiserv, and you are likewise the substance of our Commercial Banking Solutions to our whole client base. You welcome clients heartily and keep up an abnormal state of client administration at work. Client bolster agents give customers valuable data with respect to organization items/benefits just as react to requests and grumblings. It involves tending to and satisfying the necessities and prerequisites of clients to guarantee a fulfilled demographic. You will effectively tune in to client grumblings to recognize the reason for an issue and decide the most fitting arrangement fundamental in settling it. You are an expert and are enthusiastic about giving great client support. You manufacture and keep up a practical trust association with customers through open and intelligent correspondence. You will the master on the Commercial Center items and be capable of the procedures and methodology set up to give proficient client support.
Required Qualifications for Consideration:
- Secondary School Diploma/GED with 3+ long stretches of money related administration bolster understanding; Bachelor's qualification liked
- Experience giving customer confronting bolster utilizing a ticketing framework
- Propelled specialized information with Windows and Mac applications; ideally with Windows Services
Work Routine Flexibility required – ready to work in the workplace as right on time as 8 am ET and as late as 8:00 pm ET as essential. Additionally, be on a rotational available to come back to work reason for non-business hours and end of the week hours.
- You can viably impart specialized data in non-specialized terms.
- You have a broad relational and social abilities with great follow-up aptitudes and tender loving care
- Capacity to break down and take on complex issues to recognize underlying driver data
- Self-starter and results arranged with the capacity to learn and contribute with a constrained heading.
- Capacity to perform various tasks and change calendars to comply with time constraints in a dynamic domain.
- You tune in to clients to recognize their needs and concerns
- You can give arrangements viable intending to customers' issues or settling their issues
Favored Skills, Experience, and Education:
- Four-year certification in Business Administration or related order
- Learning of utilization and arrange hostile to infections
- Banking, monetary administrations, and additionally programming businesses in facilitated or cloud-based situations.
- Working with Corporate Online financial applications is profoundly liked
- Experience giving available to come back to work 24x7 help
- Experience working with versatile and tablet applications
- Investment in changing the executives and occurrence the board forms
- Learning of Training Tools and Microsoft Office items – Word, Excel, PowerPoint
What our identity is:
- In a world moving quicker than at any other time, Fiserv enables customers to convey arrangements in venture with the manner in which individuals live and work today – money related administrations at the speed of life. With 24,000 partners, we help in excess of 12,000 customers overall make and convey answers for empowering the present buyer to move and oversee cash effortlessly, speed and accommodation. Our Aspiration is to move cash and data such that moves the world. As a FORTUNE™ 500 organization and one of FORTUNE Magazine World's Most Admired Companies for the 6th continuous year, we are focused on greatness and deliberate advancement.
- In this job, you will be lined up with answers for our financial clients. We convey thorough bank stages and worth included items and administrations for the network, mid-level, and enormous budgetary establishments. We offer adaptable innovation arrangements that empower money related foundations to rapidly adjust to clients' desires. With a measured way to deal with conveyance, money related foundations can safeguard stage speculations while conveying both refreshed usefulness and a predictable encounter crosswise over channels.
- From understanding purchaser needs dependent on the most recent research to examination and warning administrations that help recognize development openings from records, installments and industry information, we help customer's entrance and follow up on information to specialty better results
- Fiserv bank stages – Cleartouch, DNA, Precision, Premier, Signature – empower banks to effectively deal with a wide scope of exercises, for example, account opening, stores, withdrawals, advances, client data the board, and general record and bookkeeping errands.
- Each Fiserv bank stage has uncommon capacities, yet they all assistance our customers to improve client administration and streamline their back-office tasks.
- Investigate the potential outcomes of a vocation with Fiserv and Find Your Forward with us.
- We welcome and energize a decent variety in our workforce. We are an equivalent open door manager/incapacity/vet.
Fiserv is an Equal Opportunity manager and every single qualified candidate will get thought for work regardless of race, shading, religion, sex, national starting point, handicap or ensured veteran status.
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