SSE/Temp - Customer Relations Representative

The Job Holder
Los Angeles, CA, USA
Aug 24, 2019

Client Name




The Southern California Regional Rail Authority (SCRRA), administrator of the METROLINK Commuter Rail System, is looking for a Special Services Employee (SSE) - Customer Relations Representative who will give data, react to a client requests, bolster traveler stream, and bolster admission media deals at Metrolink stations. 


TO APPLY: This is a persistent enlistment and will stay open until filled. Intrigued candidates are urged to apply right away. 


Basic DUTIES AND RESPONSIBILITIES: The obligations recorded beneath are planned to portray the general nature and level of work being performed and are not to be translated as a comprehensive rundown of obligations. 


Give travelers onboard data, authorize and teach on Metrolink charge strategies, help travelers with handicaps, hand out and gather client installed overviews and make a positive traveler experience; 


Arrange and keep up contact with exchange transportation suppliers and report transportation issues to the Lead, Customer Engagement Representatives situated at LAUS or field stations; 


Fill in as the essential purpose of contact for train riders and educate clients at the train stages during administration interruptions, make open location declarations and help to avert superfluous deferrals to travelers; 


Illuminate clients on rail wellbeing issues, report trespasser and vandalism episodes to Metrolink security and react to crisis circumstances and client administration related issues as coordinated; 


Instruct and illuminate first-time riders about utilizing the rail framework, perusing the train timetable and utilizing Ticket Vending Machines and making associations; 


Sell Metrolink tickets at LAUS including charge and credit deals, make ticket alterations and procedure client discounts; 


Handle and record for all money including getting ready and adjusting of the money cabinet, planning bank stores and working the Ticket Office Machine (TOM); 


Request and keep up a present stock of pre-printed ticket stock and all current Metrolink distributed materials including handouts, train plans, maps, structures, exceptional occasions and uncommon trains, and so forth.; 


Contact with school and gathering travel projects to guarantee safe travel, suitable toll media and help with vouchers; 


Give help with the planning and introduction of data for security programs, suburbanite fairs, and network and unique occasions; 


Plan electronic, open location messages and verbal declarations, enact changes to refresh data on location frameworks as changes happen and guarantee the framework data is exact and state-of-the-art consistently; 


Keep up and stock Metrolink station stands with current timetables, exceptional occasion writing, and other related materials; 


Record and report to the suitable gatherings hardware disappointments and issues at Metrolink stations, including lifts; 


Communicate with the proper Station and City workforce in regards to Metrolink station benchmarks, techniques, enhancements, and support; fix, test, clean and keep up station gear and station territory; 


Get, get, record and secure the admission of lost and discovered traveler things; 


Contact clients for return of things and report all lost and discovered exercises and client criticism into the suitable database; 



Work on exceptional authoritative tasks; 

Perform other related obligations as allocated. 





Secondary school recognition, GED or it's identical. 

At least (2) long periods of work involved in a client administration job collaborating with and giving an administration that might be estimated by consumer loyalty. 

A mix of preparing, training as well as experience that gives the required learning, aptitudes and capacities might be viewed as when deciding the least capabilities. Progressed significant coursework may likewise substitute for a bit of required involvement. 

Legitimate Class "C" California driver's permit with an attractive driving record of close to 3 moving infringement and no DUI's inside the most recent 3 years. 



Information, Skills, and Abilities 


Capacity to react to circumstances in a constructive way, which may incorporate troublesome clients and individuals with unique needs that may require collaboration, affability, politeness, and cooperation. 

Show solid relational aptitudes, including the capacity to tune in, comprehend and decipher questions, present subtleties in a short and brief way. 

Exhibit capacity and ability to show understanding for pleasing clients who are tested, who might be incapacitated, have exceptional needs as well as can't get to SCRRA administration through customary methods. 

Capacity to peruse and fathom basic guidelines, short correspondence, and reminders. 

Capacity to compose basic correspondence. 

Must have the most elevated principles for individual honesty and pledge to the task. 

Capacity to react well under strain and complete assignments free of supervision. 

Show capability in number-crunching and the capacity to ascertain figures, balance a money cabinet, post, enter, right and equalization a record. 

Requires hearing and talking; utilizing hands to securely open train entryways physically; be adaptable and have enough manual skill to utilize different pieces of the body to move from a train that may not be on a stage onto the ground to detrain clients during administration disturbances. 

  1. Lift and convey materials up to 50lbs. 
  2. Capacity to see and hear prepares, flag and telephone calls. 
  3. Capacity to withstand presentation to substance, electrical, mechanical and organic variables. 
  4. Work outside under different conditions and in severe and chilly climate. 
  5. Have adequate manual skills and visual sharpness to work a PC, radio and mobile phone. 
  6. Capable in Microsoft Office. 





Following a survey of resumes as well as applications, the most profoundly qualified up-and-comers will be welcome to proceed in the determination procedure. Qualified candidates will be advised of the specific time and spot of evaluations and meetings. Competitors will be met to decide their relative information, aptitudes, and capacity in occupation-related territories. Offers of work might be dependent upon fruitful consummation of a reference check, including degree confirmation and criminal records check gave through SCRRA. 


In consistence with the Americans with Disabilities Act, the SCRRA will furnish sensible facilities to qualified people with incapacities and supports both imminent and current workers to examine potential lodging with the business.