Manager, Customer Support

The Job Holder
Redwood City, CA, USA
Aug 24, 2019

Client Name

BlueVine

Requirements

 

Entrepreneurs don't get the affection they merit from conventional banks. That is the place BlueVine comes in. BlueVine is the main supplier of web-based working capital financing to little and moderate-sized organizations. We're utilizing forefront innovation to upset the conventional financial industry and build up the up and coming age of quick and basic budgetary items, intended for the present independent companies. BlueVine is headquartered in Redwood City, CA and upheld by driving speculators including Menlo Ventures, Lightspeed Ventures, Citi Ventures, SVB Financial, Nationwide Insurance, M12 (Microsoft's Venture Arm). 

 

BlueVine is hoping to include an accomplished and vital Customer Support lead who will be in charge of laying the preparation for another part of our help group, as we get ready to dispatch another item. Working intimately with the Support Manager, you will help staff, plan, and execute the development of this group, while checking the consequences of a beta dispatch, and later a full dispatch. We're searching for somebody who is self-persuaded and prepared to venture capable of helping fabricate a future group that will be vital to our business. 

 

 

 

WHAT YOU'LL DO: 

 

  1. Acquire best class client bolster practices to an advancing association 
  2. Direct and complete help accelerations 
  3. Make and keep up learning the base of best practices and aides 
  4. Help work out starting framework for a committed forte 
  5. Bolster group, including enlisting and preparing 
  6. Screen, total and offer Beta test input and results to business pioneers 

 

 

WHAT WE LOOK FOR: 

 

  1. 4+ years on a money related administrations Customer Support Team, with at any rate two years in an administration position, ideally at a banking, charge card or installment preparing association 
  2. The client engaged, certain and compassionate pioneer 
  3. Involvement with a high volume of client request and client accounts 
  4. Magnificent composed and oral relational abilities and capacity to verbalize specialized ideas unmistakably and compactly 
  5. Four-year certification or comparable 
  6. Capacity to work in equivocal situations with little bearing 
  7. Crude - We don't have every one of the appropriate responses, yet you'll have to discover them 
  8. Capacity to archive and adequately raise operational patterns 
  9. Recognition with ZenDesk and working with BPOs an or more 

 

 

Advantages and BENEFITS: 

 

  1. Get over $1,000 every year for a health advantage of your decision 
  2. Free worker benefits - CalTrain goes for SF representatives and a month to month stopping remittance for SF/NJ workers 
  3. A week after week provided food snacks 
  4. Boundless snacks in completely loaded kitchens 
  5. Liberal PTO and occasions 
  6. Fantastic wellbeing inclusion and extra security benefits 
  7. Liberal, paid parental surrender which covers over to 15 weeks 
  8. Pet-accommodating workplaces