Guest Service Supervisor

The Job Holder
Santa Ana, CA, USA
Aug 24, 2019

Client Name

Embassy Suites Santa Ana



Reason for the Position: 

To organize front office exercises of inn or motel and resolve issues emerging from visitors' protests, reservation and room task exercises, and abnormal solicitations and requests. 


Fundamental Responsibilities: 


Doles out obligations and movements to laborers and watches exhibitions to guarantee adherence to lodging arrangements and built up working methods. 

Deliberates and participates with other office heads to guarantee coordination of inn exercises. 

Answers request relating to inn arrangements and administrations. 

Welcomes significant visitors. 

Masterminds private phone line and other exceptional administrations. 

May watch open rooms and zones, research unsettling influences, and caution troublemakers. 

May meeting and contract candidates. 

May get and process advance enrollment installments. 

May convey letters of affirmation or return checks when enlistment can't be acknowledged. 

May go about as MOD when fundamental. 

May check and deal with money as well as house bank(s). 

May manage a few or all assignments performed by Guest Services colleagues. 

Every other obligation as doled out by a director or manager. 



Aptitudes and Abilities: 


Peruse and decipher business records and measurable reports. 

Utilize scientific aptitudes to translate monetary data and get ready spending plans. 

Dissect and decipher approaches built up by heads. 

Comprehend the administration guidelines covering business tasks. 

Settle on business choices dependent on creating reports and comparative realities. 

Settle on business choices dependent on your own involvement and closely-held conviction. 

See contrasts in widths and lengths of lines, for example, those on diagrams. 

Manage the overall population, clients, representatives, association and government authorities with affability and obligingness. 

Plan and arrange crafted by others. 

Change movement every now and again and adapt to interferences. 

Talk and compose plainly. 

Acknowledge the full obligation regarding dealing with a movement. 

About Embassy Suites Santa Ana 

Much thanks to you for your enthusiasm for working for Windsor Capital Group, Inc. (WCG). Our way of life cultivates an innovative, enterprising and vivacious workplace where our colleagues come to work and have some good times. We esteem enthusiastic individuals who love to be tested and want to add to the general accomplishment of the association. 

Candidate guidelines: If you need help as well as sensible facilities in finishing an application structure or during any period of the meeting procedure, if you don't mind alert the employing supervisor and additionally the Human Resources office and each exertion will be made to oblige your needs in a sensible manner and time. 

EEOC Disclaimer: WCG Hotels is an Equal Opportunity Employer. 

E-Verify Disclaimer: WCG Hotels takes an interest in the E-Verify program. 

We might want to illuminate you that because of the volume of candidates we will just contact the competitors that are equipped for the position(s) connected. 

Inside competitors keen on applying for an inward opening if you don't mind see Human Resources for an occupation move application. All activity moves must be endorsed by a direct office Manager and General Manager. Different limitations apply.