Service Manager

The Job Holder
San Mateo, CA, USA
Aug 24, 2019

Client Name

Cinepolis USA





The Service Manager is a brand diplomat who strengthens the organization's objectives, qualities and statement of purpose while guaranteeing Cinépolis USA benchmarks of extravagance administration. The Service Manager is capable to help with all Front-of-House elements of the auditorium including however not restricted to Guest Services, Servers, Bartenders, Runners, and Concessions. Give phenomenal visitor experience to our visitors and representatives and direct the quality, and consistency of our administration, sustenance, and drink. 




  • Helps the Assistant General Manager in talking and employing hourly staff; gives hands-on preparing and on-boarding of new contracts 
  • Helps with doling out work assignments and exercises, plan week by week plans through HotSchedules, and guarantees all movements are secured 
  • Cultivate proficient working associations with direct reports, peers, direct administrator, Human Resources and Head Office 
  • Give guidance, instructing and authority for all representatives 
  • Leads every day pre-move Take One gathering and conveys group deals objectives and current advancements 
  • Guarantees augmentation of offers by inspecting deals staff and setting day by day, and week after week objectives by means of KPI sheets and take ones 
  • Audit deals numbers and objectives all the time and makes activities modifications as vital 
  • Oversees and directs the In-Seat Dining process, amphitheater deals, and visitor experience 
  • Guarantees that offices are spotless, safe and in the appropriate working request by holding fast to organization cleaning arrangement 
  • Perform day by day opening, mid and shutting activity obligations 
  • Help General Manager with different undertakings, reports, planning, and examination 
  • Help as vital with the planning and finish of unique and private occasions 
  • Practice proactive visitor the executives by perceiving openings before they happen, settling the ones that do and leaving the visitor with a positive encounter depicting a positive organization picture consistently 
  • Discuss routinely with the General Manager and Human Resources in regards to worker issues and grievances 
  • Band together with the Regional Projectionist in video form ingestion, upkeep, moving, working of the playlist in the LMS and settling any framework issues 
  • Visit and take an interest in gatherings and training 
  • Help when required in the in-situate feasting and assembly hall deals the executives procedure - running F&B, taking care of expo jobs, overseeing and making groups for ISD 
  • Different obligations as appointed 





  • Four-year college education in Business Management, Hospitality or related field liked 
  • Secondary School Diploma or identical required 
  • 1+ long stretches of bar and café the executives required 

2+ long stretches of supervisory experience required 

Full administration foundation, have eatery learning, including stock control and tasks 

ServSafe affirmation liked 

Standing, strolling, lifting, contorting, twisting, and crossing stairs on a successive premise 

Accessibility to work during occasions, evenings, and ends of the week 

Capacity to work in a quick pace condition 


Demonstrated authority and persuasive aptitudes 

Presentations an expert appearance and is a positive good example inside the café and Support office 

Solid composed and verbal relational abilities 

Solid basic leadership abilities 

Similarly happy with conveying, arranging, and working with visitors, peers, direct reports, merchants or accomplices 

High visitor fulfillment desires and core interest 

Creative critical thinking aptitudes 

Self-persuaded and results-driven 

Solid authoritative and time the board aptitudes with the capacity to perform various tasks and representative undertakings and errands at the same time 

Considers self as well as other people responsible to reliably keep up superior norms