Mac Technician

The Job Holder
Athens, GA, USA
Aug 25, 2019

Client Name

Simply Mac




Working with direct supervision, the Simply Mac Technician job will steadily execute the authority Simply Mac Service Center obligations depicted underneath. The position accentuates ranges of abilities in the territories of client support and relations, programming and equipment investigating and goals, issue analysis, and equipment fix and substitution, inside a retail situation. The partner in this job will give phenomenal administration and backing to our numerous clients and ought to will and ready to retain more data about and create abilities relating to, diagnosing and fixing PCs. The essential business result of this job is to convey exhaustive and auspicious investigating, diagnostics and fix for Apple PCs and items while satisfying the Company Mission Statement and Shared Values. 




Guarantee all clients are aided an amicable, brief, proficient and moral way 

Give proactive and convenient correspondence to support clients alarming them to the status of their fix. 

Lead investigating, diagnostics, and fixes in a way that mirrors our reality class understanding and client administration 

Give item investigating, conclusion, and fix on (however not constrained to) the accompanying items: Mac OS X, iLife Suite, iWork Suite, Microsoft Office, Windows Solutions on OS X, Macbook, Macbook Pro, Macbook Air, iBook, Powerbook, iMac, Mac Pro, Power Mac, Mac Mini, iPod, iPad, iPhone 

Execute the store routine with energy. 

Pursue Service opening and shutting methods to maintain store appearance, tidiness, and hierarchical gauges 

Keep up a perfect and sorted out workspace condition 

Go to every required gathering 

Guarantee the quality experience according to our Mission Statement of our clients 

Comprehend and maintain all strategies and systems 

Ensure the organization against deceitful and hurtful exercises 



Different obligations as appointed 


Oversee connections in a way adequate to other people and to the association; follow reliably with every single authoritative approach identified with our conscious working environment 

Exhibit a steady responsibility to field-centered administration by organizing field-based solicitations, reacting rapidly and positively to field-based input, by limiting undertakings, and proactively looking for approaches to help store groups center around client administration as gainfully as could be allowed 

Work cooperatively with others inside and outside of their capacity to accomplish objectives, basically forms, diminish costs, forestall misfortune, and to guarantee that work is finished securely, precisely, and on schedule 

In charge of following reliably with all business approaches as expressed in the worker handbook gave or as given by their director 





Specialized and Professional Knowledge/Skills - Having accomplished an acceptable degree of specialized and expert aptitude or learning in position-related territories; staying aware of current improvements and patterns in subject matters 

Work Standards - Setting elevated requirements of execution for self; accepting accountability and responsibility for effectively finishing assignments or errands; self-forcing guidelines of magnificence instead of having measures forced 

Constant Improvement – Originates activity to improve existing conditions and procedures; utilizes proper techniques to recognize openings, execute arrangements, and measure sway 


Secondary school certificate or GED required; at least 1 years of licensed school concentrate liked 

In any event, one year of fruitful authoritative experience required 




Capable capacity to discuss viably with others utilizing composed and communicated in English including the capacity to give clear, useful criticism to colleagues 

Working capacity to work agreeably and cooperatively with others; conducts working connections in a way adequate to other people and to the association 

Working capacity to work under requesting time imperatives and creation objectives 

Have working expository, critical thinking and basic leadership aptitudes 

Capable client administration aptitudes 

Working learning of Mac-based/Windows-based business PCs and Microsoft Office programs; explicitly, Access, Excel, Outlook, PowerPoint, Project, and Word 

Working capacity to demonstrate reliably Simply Mac's duty to a deferential, assorted, comprehensive, and community workplace 

Reliably shows a pledge to Simply Mac arrangements and strategies, including however not constrained to, participation, secrecy, irreconcilable situation, and moral obligations 

Capacity to lift as well as move boxes, totes, and different articles weighing up to 50 lbs., on a level plane, and from ground level to base tallness of 4 feet. 

Confirmed or the capacity to wind up guaranteed with insignificant preparing in Apple Sales Training Online (ASTO) – Product Professional, Apple Certified Macintosh Technician (ACMT), iOS Certification, Mac Integration Basics (MIB). 

Working capacity and ability to adapt new items and administrations in an auspicious way 

Proficient and willing to learn present and future innovation and arrangements