Customer Care Center Representative

The Job Holder
Dunwoody, GA, USA*0
May 08, 2019

Client Name

N/A

Requirements

Obligations and Responsibilities of these jobs may include: 

The effective culmination of required preparing programs 

Realizing where to discover the responses to an assortment of protection-related inquiries and helping the client comprehend the subsequent stages all the while 

Giving crisis help and taking point by point messages for operators and cases work force as required 

Giving an exceptional client experience by conveying obviously, expertly and compassionately 

Speaking with clients in an obliging way utilizing endorsed contents by means of telephone or composed correspondence 

Working in a community group condition while satisfying quality guidelines 

Look after quality, precision and polished methodology in a quick paced condition 

Capacity to perform multiple tasks and adjust to changing condition 

Raise issues or request as required 

Responsibility to your group, work, and timetable 

Tune in and convey plainly, expertly and compassionately 

Work from set up methodology, contents and occupation helps and handle numerous PC applications while helping clients on the telephone 

Extra obligations regarding the authorized reps include: 

Selling State Farm protection items through our inbound client care focus 

Applying industry and item learning to give exact rate cites 

Satisfy state authorizing and proceeding with training necessities as material 

Long periods OF OPERATION:

The Customer Care Center generally speaking backings a 24 hour/7 days seven days workplace driven by our client requests. Representatives might be relied upon to work in a move situation including unpredictable hours, ends of the week, and occasions dependent on outstanding burden and employment prerequisites. Representatives' work routines may change dependent on business need. Numerous move and jobs are accessible and can include: 

Medium-term and end of the week shifts 

Low maintenance and full-time openings 

You will be approached to give your day of work accessibility amid the application procedure