Client Service Advisor I/Client Support Advisor
Silicon Valley Bank
The Client Support Advisor – Client Care Team – underpins customer demands as got from the Relationship Advisor and different colleagues. The CSA is responsible for finishing undertakings from start to finish; contacting customers as proper for additional data and shutting the circle with both the customer and requestor. CSA must have a far-reaching comprehension of items, and administrations offered with an unmistakable comprehension of direness on handling demands.
The CSA works together over the association, with in-showcase Relationship Advisors (RA), Global Treasury (GT), and Operations accomplices. The CSA inquires about and settles an assortment of web-based banking, direct send, portable channel and operational issues got through interior colleagues.
The CSA must have amazing oral and composed relational abilities just as fantastic introduction aptitudes. Setting customer desires and conveying steady catch up with customers is a basic deliverable in this job.
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