Representative II, Customer Service
The Job Holder
The motivation behind this position is to deal with complex client questions, grievances, and charging requests with the most noteworthy level of kindness and polished methodology to determine client issues with one call goals inside multi-jurisdictional and multi-useful client contact groups on the side of Southern Company Gas controlled and deregulated utilities. The occupant works in a high volume, quick-paced, and performing various tasks condition, takes responsibility for and private client demands for administration by means of phone, online visit, fax and email. The occupant for this job is answerable for administration conveyance and offers elective arrangements where proper with the target of holding a client's the same old thing and serves a client populace of in excess of 4 million clients. Their obligations remember business exchanges for association with initiation of new client accounts, correspondence to clients utilizing electronic instruments, and settling on money related choices to ensure/gather incomes and alter client accounts. Occupants are answerable for administrative and spending consistency and consistency with work approach, practices, and systems. Officeholders help with preparing and training new representatives.
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