Customer Service Representatives (CSR)
The Job Holder
Kennesaw, GA, USA
Nov 30, 2019
- Handle client and retailer requests.
- Procedure request calls, start administration arranges and give administration request notices.
- Procedure charging calls; explore meter read and different request identifying with charging exactness or installment.
- Procedure client move-ins include and move.
- Procedures correspondence and update client accounts. May make composed correspondence to determine request.
- Handling discounts, remuneration demands, and changes to accounts.
- Appraisal and re-evaluation of installment courses of action, giving data about current offers accessible.
- Course heightened client issues to more significant level workers for goals.
- Tag, log, or generally empower main driver examination for each non-crisis call for announcing purposes.
- Execute outbound call informing as demonstrated for different purposes for example assortments, administration orders, tree cutting, road lights, refusal of access, and watchman lights.
- Make referrals and procedure demands seeing extraordinary projects, for example, Energy Assistance, CRISIS, Dollar Energy and different projects as important
- Complete essential modifications as laid out in work help
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